Terms of Service

1. Acceptance of these terms

These Terms of Service (the "Terms") are a legally binding agreement between you (and the organisation you represent) and Peppernode OÜ (the "company", "we", "us"). They cover your use of the PepperPlanner application at app.pepperplanner.com, the marketing site at pepperplanner.com, and any related services we provide (collectively, the "Service").

You accept these Terms by creating an account, signing in, or otherwise using the Service. If you are using the Service on behalf of an organisation, you represent that you have authority to bind that organisation, and "you" in these Terms means both you personally and that organisation.

2. Changes to the terms

We may update these Terms from time to time. If we make a material change, we will notify account holders by email at least 30 days before the change takes effect, and we will update the "Last updated" date at the top of this page. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms.

Minor changes (typos, clarifications that do not affect rights or obligations) are made without separate notice, but always reflected in the "Last updated" date.

3. Your account & responsibilities

To use the Service, you must be at least 16 years old and authorised to bind your organisation. You are responsible for:

• Providing accurate registration information and keeping it up to date.
• Keeping your login credentials confidential. You are responsible for all activity on your account, whether or not authorised by you.
• The conduct of any users you invite to your workspace (team members, collaborators). They must also comply with these Terms.
• The accuracy and legality of the data you upload — see Your content. We process that data according to our Privacy Policy.

Free tier. PepperPlanner offers a free tier for organisations with up to 5 users. The free tier is provided "as is" and may be modified, suspended, or discontinued at any time on reasonable notice. There is no payment obligation and no credit card is required.

4. Acceptable use

You agree not to:

• Use the Service for any purpose that is illegal, fraudulent, or infringes the rights of others.
• Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Service, except to the extent expressly permitted by law.
• Scrape, copy, or otherwise collect data from the Service in bulk, except for your own organisation's data via official export features.
• Probe, scan, or test the vulnerability of the Service without our prior written permission (responsible-disclosure security reports are welcome at support@pepperplanner.com).
• Interfere with or disrupt the integrity, performance, or availability of the Service, including by denial-of-service attacks, sending spam, or transmitting malware.
• Use the Service to store or transmit content that is unlawful, defamatory, harassing, hateful, or violates the privacy or intellectual-property rights of others.
• Resell, sublicense, or otherwise commercially exploit the Service except as expressly permitted by us in writing.

We may suspend or terminate access if we reasonably believe you are violating this section. Where the violation is not severe, we will give you a reasonable opportunity to cure it first.

5. Your content

"Your content" means all data you (or your team members) upload to the Service: team rosters, project records, allocations, rates, time-off, comments, files, and so on. As between you and us, you retain ownership of your content.

You grant us a worldwide, non-exclusive, royalty-free licence to host, store, process, transmit, display, and back up your content solely for the purpose of providing the Service to you. This licence ends when your content is deleted from our systems (see Termination).

You are responsible for ensuring that you have the right to upload the content you upload — including the right to use any personal data about your team members under applicable data-protection law. We process your content as your data processor; how we handle personal data is described in our Privacy Policy.

6. Our intellectual property

The Service, including all software, designs, text, graphics, the "PepperPlanner" name and logo, and our documentation, is owned by Peppernode OÜ or our licensors and is protected by intellectual-property law. We grant you a limited, non-exclusive, non-transferable, revocable licence to use the Service for your organisation's internal business purposes during the period your account is active.

Feedback you send us (suggestions, bug reports, feature requests by email or any other channel) may be used by us without restriction or compensation, and you grant us a perpetual, royalty-free licence to do so. We will not identify you as the source without permission.

7. Payment & cancellation

Free tier. Organisations with up to 5 users may use the Service free of charge, with no payment obligation. We may change the limits or terms of the free tier on reasonable notice.

Paid plans. Pricing is listed on the pricing section of our homepage. Paid plans are billed monthly in advance per user. By subscribing to a paid plan, you authorise us (or our payment processor) to charge the payment method you provide on each billing date.

Cancellation. You may cancel a paid plan at any time from within the application. Cancellation takes effect at the end of the current billing period; we do not refund partial periods. After cancellation, your account reverts to the free tier (subject to its user-count limit) until you delete the account.

Taxes. Prices listed are exclusive of applicable taxes (VAT, GST, sales tax). You are responsible for any taxes that apply to your purchase under local law.

Late payment. If a paid plan's payment is not collected after reasonable retry attempts, we may suspend access to paid features until payment is current. We will not delete your data during this period; the free-tier user limit will apply.

8. Warranty disclaimer

The Service is provided "as is" and "as available" without warranty of any kind, express or implied. To the maximum extent permitted by law, we disclaim all warranties, including warranties of merchantability, fitness for a particular purpose, non-infringement, and uninterrupted or error-free operation.

We do not warrant that the Service will meet your requirements, that it will be available at any particular time or location, that it will be secure or free from harmful components, or that any data you upload will not be lost or corrupted. You are responsible for maintaining your own backups of critical data.

Some jurisdictions do not allow the disclaimer of certain warranties, so some of these disclaimers may not apply to you. In that case, the disclaimed warranties apply only to the extent required by law.

9. Limitation of liability

To the maximum extent permitted by law, our total liability to you for all claims arising from or relating to the Service is limited to the amount you paid us in the twelve months immediately preceding the event giving rise to the claim, or USD 100 if you are on the free tier — whichever is greater.

We will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, lost revenue, lost data, or business interruption, even if we have been advised of the possibility of such damages.

These limitations apply regardless of the legal theory (contract, tort, statute, or otherwise) and regardless of whether the remedy fails of its essential purpose.

Nothing in this section limits liability that cannot be limited under applicable law (for example, liability for gross negligence, wilful misconduct, fraud, death or personal injury caused by negligence, where local law forbids such limitations).

10. Indemnification

You agree to indemnify and hold harmless Peppernode OÜ, our officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and reasonable expenses (including legal fees) arising out of or in connection with (a) your use of the Service in violation of these Terms, (b) your content, or (c) your violation of any law or third-party right.

We will provide prompt notice of any such claim, give you reasonable cooperation in the defence, and not settle without your consent (which you will not unreasonably withhold).

11. Termination

You may terminate your account at any time from within the application or by emailing support@pepperplanner.com. Termination of a paid plan is governed by section 7.

We may suspend or terminate your account if (a) you materially breach these Terms and (where curable) fail to cure within 30 days of notice, (b) we are required to do so by law, or (c) providing the Service to you becomes commercially impracticable.

After termination. You may export your data for up to 30 days after termination via the in-app export feature. After that, we delete your content within the periods described in our Privacy Policy, except where we are legally required to retain it (for example, billing records).

Sections that by their nature should survive termination — including IP ownership, warranty disclaimers, liability limits, indemnification, governing law, and dispute resolution — survive termination.

12. Governing law

These Terms are governed by the laws of the Republic of Estonia, without regard to its conflict-of-laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

If you are a consumer resident in the European Economic Area, the UK, or another jurisdiction that grants you mandatory consumer rights, this choice of law does not deprive you of the protection of the mandatory provisions of the law of your country of residence.

13. Dispute resolution

Informal resolution first. Before filing a formal claim, you agree to try to resolve the dispute informally by contacting us at support@pepperplanner.com. We will attempt to resolve the dispute by negotiation within 30 days of receipt.

Formal disputes. If we cannot resolve the dispute informally, the dispute will be resolved by the competent courts of the jurisdiction named in section 12, except where applicable law gives you the right to bring proceedings in your local courts.

14. Miscellaneous

• Entire agreement. These Terms, together with the Privacy Policy, are the entire agreement between you and us regarding the Service and supersede any prior agreement on the same subject.
• Severability. If any provision of these Terms is held unenforceable, the remaining provisions remain in full force.
• No waiver. Our failure to enforce any provision is not a waiver of our right to enforce it later.
• Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of substantially all of our assets, subject to the acquirer agreeing to honour these Terms.
• Force majeure. Neither party is liable for failure to perform caused by events beyond reasonable control (natural disasters, war, terrorism, civil unrest, government action, internet or utility failures).
• Notices. We will send notices to the email address on your account. You can send notices to us at support@pepperplanner.com.

15. Contact

Questions about these Terms? Email support@pepperplanner.com.